PERFORMANCE MEASUREMENT IN LOCAL GOVERNMENT UNITS IN THE FUNCTION OF PUBLIC SERVICE IMPROVEMENT

In today’s turbulent environment, local self-government administrations are under pressure of various, often conflicting needs, demands and interests that affect their effective operations. Accordingly, an innovative model effectiveness measurement has been applied in this research which effectively includes a broad spectrum organizational goals. Measuring municipal management structures provides clearer insight to how well developed is order identify key factors affecting its (non)efficiency business (non)effectiveness. Interdependence the balanced scorecard (BSC) development subject paper. Effectiveness observed on basis five segments or perspectives model. BSC modeling allows for successful implementation strategy causally linked improving public services. The results have confirmed greater degree potential increase structures, with competitiveness community services, as shown